Orders & Returns

What type of Warranty comes with my order?

We place an free outstanding 30 day warranty with a 30 day money back guarantee on this item. The warranty guarantees that this item will not be DOA upon arrival. It does not cover any special needs you might have such as installation assistance or any other custom situation. It also does not cover software issues, neglect, or unauthorized repair. We do offer a paid support plan for those issues. If by chance you receive your item and there is a problem, we will work diligently to correct the problem. If it is necessary to be returned for repair/replacement, we will repair or replace the item and ship it back to you. Please email us at cl3tech@gmail.com with warranty requests.

1 Year Extended Warranty

Our extended warranty is for 1 yr from the day you receive the item. You will need to contact us within 12 months of receiving the item with your problem. If we cannot repair the item, then we will have it replaced with a laptop of equal or greater value. You will be responsible for the return shipping cost involved with getting the item to us, but we take care of the rest. If you attempt to have the item repaired elsewhere, then it will void the warranty with us. It does not cover any repairs done by companies other than ours, damage caused by neglect (liquid spills, broken pieces due to a drop, cracked screens, etc.), or software problems. It does not cover malware or virus removal either. Batteries are also not covered by our extended warranty. If you have a problem that falls under what is not included, then we will do the repairs at cost and only ask that you pay shipping. That is much cheaper than taking it to a computer repair shop.

How do I return my PC for a repair or refund?

After you contact us with your issue, we will email you specific instructions on how to return the item.

How does an exchange work?

After you contact us with your issue, we will email you specific instructions on how to return the item.

What is the turnaround time for a repair?

Most repairs can be completed within 1-3 business days of receiving the PC back in our warehouse, but each issue is on a case by case basis. Some may take longer than others.

I ordered my PC through a vendor. Do I return it through the vendor or directly to you?

If you need to return an item purchased through a vendor site (i.e. Amazon, eBay, etc.) you will need to contact us to set up a direct return. Otherwise, the vendor in question will have to contact us in order to have a refund or exchange initiated. We value our customers and don’t want anything to be lost in the shuffle.

What does the term off-lease mean?

The term “Off-Lease" refers to a product that has been leased to, and used by, a customer, then returned to the leasing agent at the end of the lease period (typically 2 to 3 years). The leasing agent, or their third-party partner, inspects, repairs (if necessary), cleans, re-packages, and then offers the product for sale as “Off-Lease". Although we only purchase and sell the highest grade off-lease products some items will show signs of use, including minor scratches, slight wear on keyboards, etc. Purchasing off lease product saves you money, creates less waste and saves the resources that would be required to produce new products. If saving money and resources is important to you and you are not concerned with minor wear you should consider purchasing off-lease. Off lease products carry limited warranties through the original leasing agent or their third party refurbish-er.